Got questions? We have the answers.
Here you'll find everything you want to know about ordering, shipping, returns and our products.
Short, honest and to the point – so you feel confident and can focus on what really matters: your everyday life with your baby.
Delivery and shipping
Which countries does Mababu deliver to?
All countries in the EU. For non-EU countries, please send us a message. We'll be happy to check the shipping costs for you.
How long is the delivery time?
Delivery times at Mababu are very short.
Express shipping Germany
1 to 2 working days
Standard delivery times at a glance:
Germany: 2 to 4 working days
Austria: 3 to 6 working days
Netherlands: 2 to 3 working days
Italy: 3 to 4 working days
🧵 Personalised products
The processing time is 2–3 working days in addition to the shipping time.
Important: Because personalised products are made individually for you, they are excluded from exchange and return (Section 312g(2) no. 1 German Civil Code, BGB).
What are the shipping costs?
🚚 Shipping within Germany
Standard shipping:
Free for all orders, delivery time approx. 2–3 working days
Express shipping:
For €6.99 (only for non-personalised items).
For orders placed by 2 pm, the parcel is dispatched with DHL on the same working day. Delivery usually within 1–2 days within Germany.
🌍 Shipping within the EU
Standard shipping: €6.99, delivery time approx. 2–3 working days with DHL or a comparable carrier
‼️For non-EU countries
Please send us a message. We'll be happy to check the shipping costs for you.
Can I track my order?
Yes! As soon as your order has been shipped, you'll receive a tracking number by email.
Complaints
What should I do if items are damaged or wrong?
We are really very sorry that your item was faulty.
Your satisfaction is super important to us! We want to do everything we can to solve the problem as quickly as possible.
Please get in touch with our customer service using the complaint form.
We'll take care of a quick solution!
Note: Please only send damaged items back after consulting our customer service.
Returns & refunds
How do I return items?
Would you like to return something? No problem – here are the options:
🇩🇪 Returns within Germany
- You can use our convenient returns label: retoure.mababu.com
- For this we charge a flat fee of €4, which we deduct from the refund amount
- Alternatively, you can also return the item yourself with a carrier of your choice
🌍 Returns from abroad
- You bear the return costs from abroad yourself
- Please make sure to use an insured return with a tracking number
How long do I have to return my items?
Our products stand for quality and attention to detail. And because we believe in them, we give you 30 days from receipt. If during this time you find that something doesn't quite meet your expectations, you can send unworn items back to us in their original packaging (in Germany with a €4 flat fee).
What are the return conditions?
At Mababu you can return items within 30 days of receipt.
Please note:
- Items must be unused, unwashed and in their original condition.
- Tags and labels must not be removed or damaged.
- Pack the goods in their original packaging.
What are the return costs?
🇩🇪 Returns within Germany
- You're welcome to use the returns label: retoure.mababu.com
- For this we charge a flat fee of €4, which we deduct from the refund amount
- Alternatively, you can also return the item yourself with a carrier of your choice
🌍 Returns from abroad
- You bear the return costs from abroad yourself
- Please make sure to use an insured return with a tracking number
When and how will I receive my refund?
As soon as we have received a return, the contents are checked.
The refund is usually made via the payment method originally used. We normally initiate the refund within 1-2 working days. Depending on the payment method chosen, the amount is refunded immediately or after a short time.
Please note: a return is still required even if you have already received the refund before sending the item back.
Orders
Where can I find my order confirmation?
As soon as the ordering process has been completed successfully, an order confirmation is automatically sent to the email address you ordered with or logged in with.
If you have not received an order confirmation, the order was not placed in our system because the ordering process was not fully completed.
It is also possible that you entered an incorrect email address. In this case, please contact us via the contact form or the chat.
How can I cancel my order?
Would you like to cancel your order? Then please send us a message via the contact form with your order number immediately after ordering.
We'll do our best to cancel your order. Because our team starts packing as soon as an order comes in, to get your parcel on its way as quickly as possible, a cancellation is unfortunately no longer possible in some cases.
How do I redeem a voucher or discount code?
You can easily redeem a voucher or discount code during checkout:
- Add the items you want to your basket.
- Go to checkout.
- Enter your code in the “Discount code or gift card” field.
- Click “Apply” – the discount is deducted automatically.
Note: Make sure the code is entered correctly (without spaces) and is still valid.
Can I track my order?
Yes! As soon as your order has been shipped, you'll receive a tracking number by email.
Payment & invoice
Which payment methods does Mababu offer?
You can pay by PayPal, credit card (VISA and MasterCard), instant bank transfer (Klarna) and invoice (Klarna), Google Pay and Apple Pay.
Unfortunately, orders by prepayment or cash on delivery are not possible.
All payments are encrypted and secure. Simply choose the method that suits you at checkout.
Is payment on the website secure?
Yes! We use encrypted payment systems and work with secure payment providers to protect your data as well as possible.
Where can I find my invoice?
How to get your invoice:
- Simply send us a short message via our contact form or by email.
- We'll send you your invoice by email as soon as possible.
Questions about the brand or products
How do Mababu sizes fit?
Our products tend to be generously sized, as they are designed to grow with your child. You'll find details in the size chart on every product page.
What makes Mababu different from other baby brands?
Our products are made from 100 % organic cotton. Which certificates apply to a product – GOTS, OEKO-TEX® STANDARD 100 or OCS – is shown, with licence number and testing institute, on the respective product page in the “Material & care” tab.
Which materials does Mababu use and are they certified?
We attach great importance to selecting high-quality materials.
Organic cotton: Our cotton comes from controlled organic cultivation. You'll find the certificates for each product – GOTS, OEKO-TEX® STANDARD 100 or OCS – on the product page.
How do I find the right sleeping bag?
We're here to advise you.
The best thing is to read our sleeping bag TOG guide.
What does the TOG value mean?
Read here what the TOG value means.